I'm Em, a service designer who came to design through social work.
Six years working across hospitals, mental health systems, and disability services taught me what it actually feels like when a service fails someone. Now I bring that frontline knowledge into design: researching what people need, mapping where systems break down, and building solutions that hold up in the real world.
Master in Service Design Strategies and Innovations, graduating June 2026.
Scroll down to see my projects
Projects
This project aimed to improve the youth civic engagement in Latvia, but the real challenge turned out to be different from what we expected.
The mentorship program we designed bridges the gap between young people and their dreams.
A juicy dive into China’s local fruit supply. This project started with a simple question: Why is it so hard to get fresh, clean fruit you actually trust? What followed was months of talking to farmers and urban families, killing off our favorite feature (RIP farm game), and building a farm-to-table service that connects people and fruit with fairness and transparency.
The Shoal Lamp is a design created to bring a calm and aesthetic touch to any child’s bedroom. The name has a double meaning of both a body of water and a large number of fish swimming together.
When AI companions are designed to never let you go, what happens to the people who want to pause?
This thesis research explored how platform design shapes and often forecloses users' ability to step back from emotionally intimate AI relationships.
In partnership with the City of Tallinn. Affordable housing in Tallinn wasn't a supply problem. It was a governance problem. We reframed the challenge and proposed a new strategic goal for Tallinn 2035.